Be Careful with Via Airlines!

Be forewarned before booking a flight with Via Airlines.

BE CAREFUL! This is really a terrible company.

I made reservations on Via for a flight from Mobile, Alabama to Orlando.  On the morning of the flight, I went to Via’s website which was then not showing any flights from Mobile.  I called Via’s customer service three times and got a scratchy, disjointed voice mail greeting.  I left an urgent message each time.  They never called back.

I finally found a number for their corporate office and got an employee who confirmed there were no flights from Mobile on the day for which they had sold me a ticket.

They had my cell phone number and my email address from my reservation information, but there was never any notice from them.

I should have checked their online reviews before I bought the ticket. The reviews are overwhelmingly horrible.  See https://www.tripadvisor.com/Airline_Review-d13635970-Reviews-Via-Airlines, https://www.airlinequality.com/airline-reviews/viaair/, and https://www.yelp.com/biz/via-airlines-maitland-2.

Seems like my experience is the norm when dealing with this outfit.  I wound up driving 8 hours to Orlando. With this kind of service, it makes me wonder also what kind of pilots they hire.

Be forewarned.

About William Bruce

President, American Business Brokers Association / Business Broker and Accredited Business Intermediary assisting business buyers and sellers with the transfer of ownership since 1986 / Author: How to Buy a Business.
This entry was posted in Buying or Selling a Business and tagged , , . Bookmark the permalink.

6 Responses to Be Careful with Via Airlines!

  1. Nancy E Hon says:

    Don’t fly Spirit either…same bad business practices.

  2. ilenenancy1 says:

    Sounds more like a candidate for a chapter 7.
    Horrible service comments

  3. The Mobile Alabama Airport Authority either didn’t do a thorough due diligence investigation of Via Airlines or they don’t care about the integrity of their contractors. I prefer to think the former.

  4. Is Via Airlines engaging in criminal activity by selling tickets to non-existent flights? https://www.fox10tv.com/news/via-airlines-m-i-a-in-mobile/article_6d47b97e-72ce-11e9-b8fd-57d723c94836.html

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